A little guidance for choosing a gift and planning your order. If you need something more specific, get in touch.
Choosing your gift
How do I choose flowers for an occasion?
Start with the person and the sentiment you want to share. Their favorite flowers or colors can be a useful starting point. For sympathy flowers, consider whether the arrangement is intended for a home or a service, and check any preferences the family has shared.
How do I choose an arrangement size?
When a product offers more than one size, select the option you want and review its price and description before adding it to your bag. Check which option is pictured, and contact us if you need help comparing them.
Planning delivery
Can my gift arrive on a particular date?
If timing is essential, contact us before ordering with the product, destination ZIP code and date. Availability for a specific address or date should be checked for that order.
What should I check for a hospital, workplace or funeral home?
Confirm the venue's receiving hours and delivery instructions. Include the recipient's full name and any room, department or service details needed to identify them.
Help with an order
What information should I include when I contact you?
For an existing order, include your order number, the email used at checkout and a short description of the question. For help before ordering, include the product name and any relevant date or destination.
How do I ask about changing an order?
Contact us with your order number and the change you would like to make. A request does not confirm that a change is possible; please wait for a reply before relying on it.