Refund policy

Our promise

If you or the person who received your gift isn't happy with the freshness, quality or presentation of an order, tell us within five days of delivery and we'll make it right with a replacement or a refund.

Problems we'll fix

  • Damaged or wilted flowers: tell us within 24 hours of delivery and we'll send a replacement or give a full refund.
  • Wrong item delivered: let us know as soon as you can so we can correct it or refund it.
  • Delivery errors: if an order doesn't arrive on the date you chose because of a mistake on our side, we'll fix it or refund it.

Changes and cancellations

  • Changes to an order, including address corrections, can be made within 15 minutes of placing it.
  • Orders for a future date can be cancelled up to 24 hours before the delivery date.
  • Same-day orders can be cancelled within one hour of being placed.
  • Once an order has been delivered, it can't be changed or cancelled.

Please check the address

Please enter the recipient's full address, including any apartment, suite or building name, and check it before you place your order. We can't offer a refund or replacement for an order delivered to an address that was entered incorrectly at checkout. If you spot a mistake, contact us right away and we'll do our best to correct it before the order goes out.

Freshness and substitutions

Some flowers arrive in bud so they last longer. Recut the stems and place them in clean water, and they will open over the next few days. If a flower, color or container isn't available, the florist may substitute one of equal or higher value and keep the look and feel of the design.

How to request a refund or replacement

Contact us through our contact page with your order number, a short description of the issue and a photo if you can. Most concerns are settled with a replacement or a refund without anything being sent back. If an item does need to come back, we'll tell you how and where before you send it. Items returned without arranging it with us first can't be accepted.

Refunds

Approved refunds go back to the original payment method. Your bank may take a few business days to show the refund.